Privacy Policy

Who we are

Launchlylb is a web design, automation and marketing studio based in Montréal, Québec, operated by Charbel Salame. This policy explains what personal information we collect, why, and what you can do about it.

Person in charge of the protection of personal information: Charbel Salame, charbel@launchlylb.com, +1 438-410-0535.

What we collect

Booking form on this site: your name, email, phone number, the date and time you pick and any message you write.

Business outreach: we contact businesses about our services. For that we use business contact details (company name, business phone, owner or manager name, business email) taken from public sources such as business listings and company websites, plus notes from our conversations.

Clients: contact and billing details, project information and the content you give us to do the work.

This site does not use analytics, advertising or tracking cookies.

How we use it

To answer you, book and hold meetings, deliver and bill our services, and keep records the law requires. We do not sell or rent personal information.

Phone calls, recordings and text messages

Calls we make or receive may be recorded for quality and training, only where the law allows it. If you object, the recording is stopped and deleted.

Ask us not to call again (on the call, by email or by phone) and we add your number to our internal do-not-call list within 10 business days.

We only send text messages to people who agreed to receive them (for example a meeting confirmation or reminder). Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help.

We do not share mobile phone numbers or text-message opt-in consent with third parties or affiliates for their marketing or promotional purposes.

Who we share it with

Only service providers that help us run the business, under contract and only for that purpose: DigitalOcean (hosting), Telnyx (calls, text messages and call recordings), Anthropic (drafting our text messages and reading replies), Resend (email), Zoom (video meetings), Google (calendar) and Stripe (payments). We may also disclose information when the law requires it.

Where it is stored

Our servers are hosted by DigitalOcean in Frankfurt, Germany, and some providers above process data in the United States. Your information may therefore be stored or processed outside Québec and Canada, where it is protected by our providers' contractual safeguards.

How long we keep it

Only as long as needed for the purpose above: booking and outreach records until the relationship ends or you ask us to delete them, client and billing records as long as tax law requires, and do-not-call requests for 10 years so we keep honouring them.

Your rights

You can ask to see, correct or delete your personal information, or withdraw your consent, by writing to charbel@launchlylb.com. We answer within 30 days. If you are not satisfied, you can contact the Commission d'accès à l'information du Québec.